My name is Ana Cantu, I have lived in Laredo most of my life. I am the mother of two healthy, athletic boys and a wonderful daughter. My boys keep me busy while my daughter keeps me sane; she is always in my corner and helps me anyway she can. As a single mom, I have always strived to give my children a good life, a good education, and the opportunity to succeed. I have taught them to work hard and never pass up the opportunity to improve themselves. I follow the same advice I give my children; I work hard but I also take time to enjoy my children.
I have been working in the medical field for twenty-nine years. The first three years were as an auditor with a Home Health agency. The following five years were as a medical equipment sales representative. For the last twenty-one years I have been working in the provider service field.
My first experience with provider services was as a Community Based Alternative (CBA) Clerk, which was mostly paperwork and phone calls. Then moved up to a Personal Assistance Service Supervisor. As a PAS Supervisor I was able to go visit my clients and spend time with them, which was very rewarding. Later I moved up to Office Manager, I learned more about the programs benefits and how to best help our clients. I brought all this experience and knowledge with me when I came to Morning Glory Provider Services a little over five years ago. I am the Alternate Administrator and Office Manager. I have learned so much more here at Morning Glory. I use all this information to guide our staff to help our clients and their family members make the best decisions.
I genuinely enjoy my job and the people I work with. I enjoy talking to the clients and spending time with them. I enjoy communicating with our attendants and training them on how to properly take care of our clients. It is important to me that our clients get the services they need and are well cared for.
I have been blessed to have a great boss; Mrs. Leal has given me the opportunity to help run her business. Together we make a great team. We all work well together here at Morning Glory; you can call it our 2nd home.
Here at Morning Glory Provider Services, we have a very friendly and competent staff and we are ready to serve you!
The two positions I have are critical to the operation of the agency. My Quality Assurance Director position is critical in the day-to-day operation while the Emergency Preparedness Director is essential for the safety of the staff and clients. I studied and obtained a bachelor’s degree in Business Administration for Management from Texas A&M International University and I currently have over 5 years of experience in a management position.
The success of the agency depends on the implementation and monitoring of the Quality Assurance Plan and the outcome is rated during our bi-annual audits. My responsibility as Director is to ensure that the Quality Assurance Plan and the Individual Service Plans are followed and every file under review comes out with a perfect score. One of my goals is that Morning Glory pass every audit with an excellent score. One of my other goals is to ensure the agency continues to grow and that we maintain the highest quality service. I create Monthly Status reports, Power Points and grafts demonstrating our strengths, need for improvement and potential for growth.
My other position as Emergency Preparedness Director becomes fully activated when a weather or manmade emergency is a threat to our clients, attendants, and office staff. Daily surveillance of the weather, monitoring our Personal Protective Equipment (PPE) and other essential equipment is necessary to be prepared for a disaster.
During the disaster, my main responsibility is to implement the disaster plan and coordinate the staff. I must ensure the latest information reaches our office staff and attendants and that our clients remain in a safe location. I also have to issue the necessary PPE to our staff and clients as needed. Our priority is safety during this time.
After the disaster I organize the recovery, so the agency can go back to business as usual. A very important part of the recovery is organizing the information I accumulated during the disaster, so we can evaluate our performance and make changes as needed to ensure that we are prepared for the forthcoming disaster!
My name is Enid M. Flores, I am blessed with three children. I have two very active boys, ages seven and four and a sixteen-year-old daughter that keeps me on my toes. I have lived in Zapata all my life and have been happily married to my husband for 23 years. I enjoy spending my free time with my family, gardening and painting rocks or just watching a good movie with all my family.
I have worked in the medical field since I was 20 years old. I started as a Certified Nurses Aid for a home health agency and worked there for two years. I would provide the personal care for my patients. I took a break because I had my children but returned to work in 2007 as a Community Based Alternative Coordinator. I really enjoyed communicating with the clients.
In June of 2012 I was hired by Morning Glory Provider Services as a Personal Assistance Services Supervisor and Biller. As the agency grew so did the number of employees and my responsibilities changed. I am now the Billing Supervisor, the EVV Supervisor and now and then I still help out as a PAS Supervisor. The billing and EVV maintenance are essential to the business so I do my best when doing these tasks, but what I really enjoy is communicating with the clients and attendants. I enjoy helping them fill out the forms and conversing with them. I enjoy scheduling their appointments and transportation. It makes me happy that they confide in me enough to ask me for help. I enjoy talking to and teaching the attendants. I want them to learn and preform their jobs the best they can. I want my client to know that I care about them and I am her to help them.
Here at Morning Glory the owners are very family oriented which makes my life so much easier. They make you feel like family. I am very happy and feel secure and peaceful coming to work every day. I really enjoy the friendship I have with my co-workers and look forward to coming to work.
My name is Aylin Rios, I was born and raised in Laredo, Texas. My favorite color is pink and on my free time, I love to bake! I have learned to make so many desserts and pastries over the past couple of months. A goal of mine is to educate myself more about pastry arts and business management, so that one day I have capability to open up my own bakery.
I am a former bartender and started my path in the provider services field with Morning Glory Provider Services, my job here is an EVV Clerk. As an EVV Clerk I ensure attendants are collecting the correct tokens given by the vesta device that will confirm the hours the attendant clocked in and clocked out. I monitor daily the calls received by the attendant in case they accidentally miss a day or help them by manually approve the hours with the tokens given. Every day I strive to gain a better understanding of my job to keep advancing in this career path in the future. I enjoy being at work and the people surrounded around me. I am grateful to have such generous coworkers that do not hesitate to enlighten me with new information or correct my errors. I find delight in talking with the clients and attendants helping them in whatever way I can and getting to know everyone more every day! The assistance and care our clients receive is extremely important to us here at Morning Glory Provider Services! care.
My name is Brenda Garza, I was born and raised in Laredo, TX. I married my high school sweetheart and together we have 2 beautiful children. I was raised by a single mother who taught me the importance of never giving up & working for what you want. She’s been my rock and my calm. I am a person who enjoys family time and watching a good movie in my free time. Growing up in a big family has taught me to always respect and be compassionate with others. I believe in the golden rule of treating people the way you want to be treated. I try to live my life that way and conduct my work decisions with that in mind.
I have 5 years of experience in this branch of the medical field; I love working in this field because you get to create relationships with all types of people. I enjoy making a difference in people’s lives and seeing them benefit from the improvements.
As a supervisor here at Morning Glory, it’s essential to have good communication with our clients and attendants in order to provide exceptional care. We work as a team to oversee our client’s care and our attendant’s work performance. We provide our attendants with an extensive orientation to ensure they are well qualified and fully informed on the best and appropriate care for the client they are going to care for. We conduct supervisory visits as needed to ensure our clients are satisfied with their care and are being well taken care of.
As a PAS Supervisor, the clients depend on you to ensure their needs are met. I take this responsibility very seriously and strive every day to do my best. The Morning Glory team and I are here; ready to help you improve the quality of your life or the life of your loved one.
We are proud to have received numerous positive reviews and testimonials from our clients and their families. We strive to provide the best possible care and support to our clients, and their feedback is a testament to our commitment.
Hi, I’m Jacqueline Guevarra, everyone calls me Jackie! As a mother of three very active boys, I have learned to have a lot of patience and understanding when dealing with different situations. This helps me in all areas of my life.
I have been with Morning Glory Provider Services since June of 2019. It has been a great learning experience for me. I communicate daily with my clients and their family. During our conversations I always think of how I would want my parents and my family to be treated. I would want them to be treated with patience, understanding, kindness and respect. This important concept is what I base myself on when dealing with my clients, their family, and our attendants.
My main responsibility as a PAS Supervisor is to ensure that my clients are well taken care of by my attendants. When selecting an attendant for my client; I look for an attendant that has the experience or the capability of learning the tasks that my client needs. I orient the attendant to the specific tasks the client needs, and I explain how my client’s health will affect how they are to perform these tasks. Then I supervise the attendant’s progress at every visit. I also monitor my client’s health status for changes and new needs during these visits. It is an ongoing process which I really enjoy.
All provider service programs like Morning Glory, now require that our attendants call in a code to a specific toll-free number. These codes represent the time they clock in and out of work. These codes are obtained from a small device, that we leave in the client’s home. My job as EVV Clerk is to verify and confirm that these codes are called in daily and that the hours they represent were indeed worked. This must seem like a lot of work, but it is how we ensure that our clients receive the services they are entitled to.
My name is Jovanna Gonzalez, I live in Zapata with my wonderfully supportive husband and 3 beautiful boys. Zapata is a small town, and you tend to know almost everyone if you live here long enough.
I first became aware of Morning Glory Provider Services and the type of services they offered when I walked into their office looking for a job. I was hired as an attendant and given a thorough orientation. I had never been an attendant, but I found it extremely rewarding to provide the best possible care to the clients in the comfort of their home. I really enjoyed this job and worked as an attendant for almost a year before I was offered an office position. My supervisor told me she admired my dedication and friendly nature and thought I would be good as a receptionist and clerk. I gladly took the job. I worked for two years answering phones, filing, completing human resources applications, and electronic visit verifications maintenance. You name it, I wanted to learn it. After the two years I was promoted to Personal Assistance Service Supervisor and I loved it. I was now able to go visit the clients I had only spoken to on the phone.
Now as a PAS Supervisor my responsibilities include visiting and monitoring my clients. Finding and hiring the right attendant for my clients. I help them fill out Medicaid forms and schedule appointments and transportation for them. I try to make sure they get all the help and benefits they need.
I am very thankful to have been given the opportunity to work with Morning Glory. I enjoy communicating with my clients and attendants daily. I love my job and am blessed to come to work every day and socialize with my co-workers. I feel that they are my second family.
Hi, my name is Yesenia Nunez. I am blessed to be married to my best friend and to be the mother of four wonderful and healthy children. I have two girls and two boys, who are all school age, so keep me very busy! I am also a fur mom to a spoiled Maltipoo.
I have lived in Laredo all my life and enjoy Laredo life to the fullest. I love to drink coffee and listen to worship and country music while I drive. I enjoy the outdoors and spending time with my family and friends.
I have been in this field for four years. I joined Morning Glory Provider Services in July of this year. I am so happy to be part of this amazing agency. I’ve learned the real meaning of teamwork here. I can honestly say that I feel at home.
I really enjoy my job because I am passionate about helping others and this job gives me a chance to do that. I am the EVV Clerk at Morning Glory, so I communicate daily with our attendants and Clients. I really enjoy the conversations I have with them and the friendships I am building with them.
Customer service is very important to me because our clients and attendants deserve to be treated in a friendly and respectful manner. It is what I would want and expect for my own family. I am looking forward to growing with Morning Glory and continuing to represent this caring and dedicated agency. I look forward to taking care of you and your loved ones.
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